Role: Front of House Associate
Department: Sales & Audience Experience
Reports to: Acting Sales & Audience Experience Manager
Type: Part-time, shift-based, hourly, non-exempt
Location: Arlington, VA
The Front of House Associate at Synetic Theater is responsible for helping to execute box office, concessions, and house management operations at our Crystal City theater, depending on where they are staffed for a given performance.
- Maintain all box office, concessions, and/or house management operations and services in an efficient, professional, and accurate manner.
- Have knowledge of all Synetic Theater programs and events, including general artist and program information, ticket availability, prices, etc.
- Cultivate and maintain a positive public image for the Synetic Theater with ticket buyers, renters/users, and the general public.
- Maintain and notify the Audience Experience Manager of any needed box office, concessions, or house management inventory and supplies.
- Perform other duties as assigned.
Box Office and Concessions
- Sell tickets over the phone and in person through the Synetic Theater Box Office during set hours and at events as required.
- Print, process and prepare Will Call tickets prior to each performance.
- Manage Noble Concession System
- Set up, sell, and close out concessions sales for each performance.
- Handle cash and credit cards processing in an accurate manner.
- Identify, troubleshoot, reconcile and/or rectify ticket sales and revenue discrepancies, errors, etc. in partnership with the Audience Experience Manager or Audience Experience Manager-on-Duty. ● Resolve patron concerns and complaints regarding box office and concessions transactions in a timely and respectful manner.
- Ensure the safety of all members of the general public attending Synetic events
- Partner with the stage manager to ensure a smooth execution of Synetic events
- Manage volunteer ushers in their ticket-taking, wayfinding, and other duties as assigned
- Conduct, with ushers, an initial clean-up of theater and lobby after Synetic events
- Document any audience incidents, and communicate to the relevant parties
Knowledge and Skills
- Must demonstrate ability to problem solve in a fast-paced environment.
- Strong organizational skills.
- A team player with a good attitude who is able to work well with others in potentially stressful environments.
- Excellent customer service and communication skills.
- Computer proficiency required and must have familiarity with Microsoft Word and Excel.
- Experience with PatronManager helpful, but not required.
- Experience with handling cash transactions preferred.
Must have the ability to reliably work a flexible schedule, including evenings, weekends, and some holidays. Weekly hours during performances are Wednesday through Saturday 6:00 PM to 8:30 PM, and Sundays 12:00 PM to 2:30 PM. Additional hours/days will vary in accordance with show schedule, need, Associate availability, and/or special events.
This is a part-time hourly position starting at $15 an hour.
How to Apply
Click here to fill out an application and upload your cover letter and resume.
Applications accepted until roles are filled. Incomplete applications will not be considered. Interviews ongoing.
No phone calls, please.
Synetic Theater is committed to creating a diverse and inclusive environment and considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Synetic Theater discriminate on the basis of sexual orientation or gender identity or expression. Interviews will not be scheduled until we have a diverse pool of candidates from which to select.
About Synetic Theater
Synetic Theater’s mission is to redefine theater by blending innovative techniques and movement, investing in artists’ growth, and creating unforgettable, visceral experiences for any audience. Synetic is unique in the United States for our signature kinetic stagings of classic literary works, folktales, and devised works leveraging our original “Body of Mind” technique that combines distinct movement styles that emphasize character-based storytelling. The high-voltage athleticism and stunning visuals of Synetic Theater’s productions make it the Greater Washington region’s premier physical theater company and significantly contributes to the community vitality of the region, especially South Arlington where we call home.
We bring our specialized skills in adaptation and ensemble work to our camps and classes, where students work on movement, mime, clowning, acrobatics, and bold acting that culminates in group performance. This physical theater approach offers a uniquely active form of expression for our students. At Synetic, we believe art has the ability to cross all cultural, linguistic, and geographic barriers, and we are dedicated to redefining the theater experience by synthesizing a variety of techniques to help our students tell powerful, affirming stories. Additionally, Synetic has an increasingly prolific outreach program. Through partnerships with public libraries, school districts and other community-based organizations, we bring engaging, accessible live performance and educational experiences to thousands of youth in underserved communities annually. Students often first encounter our work and approach through assemblies and workshops in their schools, and then choose to enroll in one of our in-studio camps or classes. The most engaged students then jump over into our training programs with our Pre-Teen and Teen Companies, a pre-professional program dedicated to developing the next generation of athletic performers. Many of these students then go on to join our professional company.
Synetic Theater was founded in 2001 by Georgian immigrants Irina and Paata Tsikurishvili, who fled the former Soviet country during the liberation movement to escape political and artistic repression. In Georgia, they had trained extensively in physical theater, gymnastics, dance and film, and brought the Eastern European tradition of movement- and visuals-driven theater to the U.S. As we conclude our 20th anniversary season, we reflect on our growth from street performances to our current legacy of awards and acclaim, adapting two or three major classic stories annually.
Artistically, Synetic has consistently produced highly acclaimed productions, having received 35 Helen Hayes Awards and 143 nominations to date. Synetic has been featured in The Catalogue for Philanthropy of Greater Washington, most recently in the 2019-20 edition, and we regularly receive critical acclaim from publications such as The Washington Post, Washington City Paper, and DC Metro Theatre Arts.